Effective date: 1 January 2025
LaxenTech ("we", "us", "our") is committed to protecting the privacy of individuals who visit our website, use our services, or otherwise interact with us. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you engage with LaxenTech.
Information we collect
We may collect the following categories of personal information:
- Contact information: name, email address, phone number, company name and job title, provided when you submit a contact form, request a quote, or correspond with us directly.
- Usage data: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages and other diagnostic data collected automatically when you browse our website.
- Project information: technical requirements, budgets, timelines and other details you share with us during the course of a business engagement.
How we use your information
We use the information we collect for the following purposes:
- To respond to inquiries and provide requested services.
- To communicate about projects, deliverables and contractual obligations.
- To improve our website, services and user experience through analytics.
- To comply with legal obligations and enforce our terms of service.
- To send occasional service-related communications. We do not send unsolicited marketing emails.
Cookies and tracking technologies
Our website uses cookies and similar tracking technologies to collect usage data and improve your browsing experience. These may include strictly necessary cookies required for the website to function, as well as analytics cookies that help us understand how visitors interact with our site. You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
Third-party services
We may share information with third-party service providers solely to the extent necessary to operate our business. These providers may include:
- Hosting and infrastructure providers.
- Analytics services (e.g., Google Analytics or equivalent).
- Email delivery platforms.
We do not sell, rent or trade your personal information to third parties for marketing purposes. Third-party providers are contractually obligated to handle your data in accordance with applicable data protection laws.
Data retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce our agreements. Contact form submissions are retained for up to 24 months unless a longer retention period is required by law or an ongoing business relationship. Usage data collected through analytics is aggregated and anonymised after 14 months.
Data security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These measures include encryption in transit (TLS), access controls, regular security audits and employee training. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal information.
- Object to or restrict certain processing activities.
- Request data portability in a structured, machine-readable format.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically for any changes. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.
Contact us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at contact@laxentech.com.